Terms And Conditions

Please read these following terms and conditions carefully before making your order. By ordering our product Esigenze Footwear, you agree with these following terms and condition. If you do not agree with these terms and conditions, please do not order our product.

Pricing and Payment

All prices are nett and unnegoitable because we Esigenze Footwear have  set the affordable price for our product, exclude shipping cost and quoted in Indonesian Rupiah. There will be discount for repeater order and certain event. If you are a buyer from outside Indonesia, feel free to ask us the quoted price in US Dollar. We accept Bank BCA, Bank Mandiri, Western Union, and Paypal for the payment. We are not responsible for any delay that caused by buyer using the other than those Bank/Account we accept. We recommended you to perform Cash Deposit via Bank Teller if you do not have the account.

Shipping & Delivery

We Esigenze Footwear ship all purchases via JNE, Tiki, Fedex (International). Your order will be shipped every 15.00 WIB in business day (Monday-Friday). If you do the payment after 15.00 WIB, your order will be shipped on next day. There’s no shipping on the day off (Saturday-Sunday).

We are so sorry, in this time we do not accept COD (Cash on Delivery) option.

We Esigenze Footwear estimated time of your order arrival will be 1-2 workdays (jabodetabek) and 3-4 workdays (outside jabodetabek). It depends on your location and the service you choose. We are not responsible for delivery delays. Its fully delivery service’s responsibility and our duty is only help customer to get our products via delivery service with give you the proof number of delivery once your order has been shipped . So you can check the tracking on delivery service website. Make sure that there’s someone at your address to recieve the order.

Please mention your full address,  so we can check the shipping cost exactly and it makes courier easier to find your address. Purchases may not be shipped to PO BOX address.

Return, Exchange & Refund Policy

We are so sorry, we do not accept refund for any purchases. We’ve set full product description and product photos in a few of angle. Please read and see carefully every product description and product photos before you decide to order. All our products have passed quality control test. So we make sure that what you see is what you’ll get.

Do not worry about the size, you can return the product if the size does not fit with yours and exchange with estimated size that fit. But we suggest you first to measurre yours with our size chart. We really realize it’s one of reasons what make people are afraid to shopping via online.. If your desired size is sold out, we provide you an option to choose another product that has same price.

Return claim must be made no later than 3 days after the arrival of  product. Shipping cost is fully buyers responsibility. Please send us the product back with the original packaging and make sure the product is still in 100% condition.

Booking Policy

Esigenze Footwear products are fast moving. For avoiding hit and run buyers, we do not accept booking system for our product. All purchases are valid after you do the payment. Product will be shipped to buyer who has done with the payment.  In other words, who fast he get.

Terms & Conditions is made for the sake of our mutual convenience. Periodically, these Terms & Conditions will be updated in accordance with the needs and development rules of legislation force in the Republic of Indonesia.

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